The increase in workload and the increase in the workload caused the Department of Social Affairs and Youth in the District Office Breisgau-Hochschwarzwald to use speech recognition software. Dragon's speech recognition solution, which was rolled out on a large scale based on a digital dictation infrastructure, noticeably improved work processes.
Social workers of the youth welfare office can, for example, automatically convert dictations recorded during outdoor appointments to text on the go and then edit them in MS Word. Anyone working in the office can immediately read the text dictated in MS Word or a mail program on the screen. If you had to type yourself before, you can now dictate. The resulting relief for secretariats and typists can be used for other important tasks.